Terms & Conditions

You should carefully read the following terms and conditions of PDP. Your download, purchase or use of any products from our Website (www.productsdesignerpro.com) implies that you have read and accepted these terms and conditions. If you have any questions or concerns, please contact us thru the contact page.

1. Copyright Information

All editorial content and graphics on this Website are protected by U.S. copyright, international treaties and other applicable copyright laws and may not be copied without the express permission of PDP, which reserves all rights. However, as an exception, some icons used in this website are downloaded from internet, if you are the author, please contact us to remove them.

2. Modifications

You are allowed to make any necessary modifications to the purchased extension to fit your purposes as long as the changes are in accordance license you acquire.

3. Unauthorized Use

Reselling or redistributing our extensions without approval from our Company is expressly prohibited.

4. Refund Policy

It is 14 days money back guaranteed after purchased.

We are recommend you to check all the PDP features and functions before making purchase. After guaranteed time, we do not issue refunds for any reasons.

5. Installation

We do provide installation guide online and offer free installation if you need help. For installation service, please send a ticket in (7) so we can assist you.

6. General Information

You may modify PDP to fit the purpose or design of your website. However, you are expressly prohibited from redistributing or resell our products.

7. Support

7.1. Live Support

This service only supports information about product price, promotion, license key or critical business interruption during the use of the product.

These are ways for request live support service:

1. Support via Live Chat on live store.

2. Support via Skype, our support skype id is live: support_46107.

3. Support via Phone, number is +84978678765.

For technical issues, you must send a ticket or email support request for instructions to resolve the problem within 24-48 hours.

7.2. Submit ticket

For any technical issues or suggestion, we will required you to send a ticket to our support team to check and response to you within 24 hours.

The TICKET content must includes these information:

Subject: include at least “PDP” in subject for email filtering.

Message content:

+ Order details or product license key.

+ Customer Email who purchased the product.

+ Issues details: describe your issues details, how our developer team can get that case. Screenshots or requirement details in document if possible.

+ Access information: Store url which are using PDP, FTP with writable permission, Admin access of PDP, Admin access of shopping cart.

These are ways to send a ticket:

– Email: support@magebay.com

– Contact Us form https://productsdesignerpro.com/contacts/

Our developer team will contact to you in short time to confirm all information and make a schedule for support time.

If you have not received any reply during support time, you must check your spam box or email server or should better to remind us with the same content one more time.

7.3. We may not support if

– In order to resolve any problem with module we will need your website access (FTP, super admin account, Database access, …). If you can not provide these info to resolve the problem, we will NOT able to support you.

– If you have purchased and then ask for something which we may not offer, we will ask for custom fee if possible.

– You can not provide the valid information of order details or license key, we will not support.

– You submit request for new feature or custom feature but we are not offer to do, we will not support.

8. Disclaimer

We are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

We reserve the right to modify these terms and conditions without prior notice.